VIP Account Manager

We are a team of talented specialists trailblazing new pathways in iGaming and Sportsbetting. Being bold and innovative are what drive the business to new levels, in such a competitive industry we understand this rollercoaster can be fast paced and a bit hectic. We will support you on this journey just as you support us!

Sounds interesting? We at Ceek would love to hear from you!

What's expected of you?

• The right candidate will be helping with all the VIP processes for our casinos, setting the tone and aiming for the top satisfaction rates from our key customers driving revenue.  
• You will be responsible for maintaining high value customers & ensuring we are delivering the highest level of customer care whilst ensuring business VIP metrics & KPIs are hit on a monthly basis
• A VIP Manager will ultimately identify potential VIPs and work on high-value programs, liaising with operational & marketing departments to build long-term customer value. 
• Developing and sustaining solid relationships with VIP clients through inbound & outbound channels. 
• Provide exceptional customer service to VIP customers. 
• Addressing & resolving key customer complaints through different means of communications on a daily basis. 
• Manage KPI targets & maximising player value. 
• Planning, evaluating & giving feedback on daily, weekly & monthly KPI performance. 
• Assisting with the standard VIP procedures 
• Developing & implementing VIP programs & initiatives. 
• Collaborate with other departments to ensure seamless VIP experiences 

What are you expected to bring?

• Fluent/native level English & Finnish language skills (speaking, reading & writing).
• At least 1 year experience in the Gaming  
• Strong commercial background with proven track record of exceeding targets and generating revenue 
• Key Skills including customer acquisition and retention, relationship building and strategic management 
• Extremely organized with outstanding time management 
• Attention to detail and the ability to multi-task is a must 
• Socializer with good interpersonal skills (phone/chat/emails) 
• Strong analytical skill with a high level of Excel knowledge 
• Have good relationship building skills 
• Excellent planning and prioritization skills 
• Commitment to providing world-class service to valuable customers 
• Self-starter with a positive, can-do attitude 

What's in it for you?

• HQ in Sliema, Malta with fantastic sea views, shower facilities and open plan working space
• Hybrid Model
• Mental Well-Being Program
• Social gatherings at the terrace
• Team and Company events
• Refer a Friend Bonus!
• Combination of Private Health Insurance, Dental Insurance and vouchers
• Discounted gym membership

If you're ready to take the next step in your career, we are already beginning the interview process. Don’t miss out on this fantastic opportunity—apply now!