Get
in
Touch

Telesales Manager

Sorry, this advert is now closed. Click here to view our live vacancies.

Our client is seeking to recruit an experienced Telesales Manager who has advanced managerial skills coupled with the ability to multitask. If you are a  up to a new challenge in an established company in the FMCG sector, we at Ceek would love to hear from you!

 

What is expected of you?

  • Set up the operation seamlessly, within target dates, through close collaboration with the IT, Sales and HR departments
  • Work with the Commercial Excellence Manager to establish appropriate working processes, SLAs and targets for the unit
  • Build individual and team dashboards for daily monitoring and analysis
  • Recruit the team, devise appropriate training plans and guide them to execute all sales and operational priorities
  • Maintain customer satisfaction through proper delivery of SLAs
  • Manage the training, induction, employee and client satisfaction scores, team performance appraisals and attrition management
  • Oversee and  manage the team resources, rosters, all HR aspects, delivery and achievement of set goals, on a day-to-day basis
  • Supervise the commercial aspect of the selected Telesales unit's accounts
  • Liaise with the Commercial Excellence Manager to manage the revenue in order to meet the profit and volume goals
  • Provide management with accurate and timely information necessary to improve business
  • Build and manage a strong partnership with the client to ensure operational cohesion & effective foundation for future growth
  • Response to client calls/escalations and resolve any arising issues
  • Drive continuous improvements and initiatives within the unit
  • Ensure that all internal and external customer queries are followed
  • Collaborate with other departments to achieve overall company objectives

 

What are you expected to bring?

  • A managerial level in a telesales environment
  • A minimum 2 years of experience managing and coaching a team in a sales environment
  • Knowledge of the FMCG sector will be considered an asset
  • Strong planning and organisational skills
  • The ability to analyse and understand numbers as well as forecasting
  • Excellent communication skills in both Maltese and English
  • Possess a clean driving license       

 

What’s in it for you?

  • Attractive Salary
  • Continuous leadership development
  • Excellent career prospects