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Are you great at solving IT issues? Do you excel at customer support? We are looking for a Technical Support Executive to join a growing IT solutions company here in Malta. If this sounds like the right job for you, Ceek would love to hear from you!

What’s expected of you?

Resolve client issues remotely, via phone, email, or chat
Communicate with clients in a professional manner to provide prompt and accurate feedback
Able to research and identify solutions to software and hardware issues
Diagnose, troubleshoot and follow-up technical issues to completion
Escalate unresolved issues to the relevant internal and external teams
Assist in Managed Services Projects as required
Document task timings accurately and maintain documentation for both internal and external projects and systems
Ad hoc tasks related to the role

What are you expected to bring?

Qualifications in IT or considerable practical training, and 1 year’s plus experience in a similar role
Sound knowledge of Microsoft 365 products, Windows servers, Cisco networking & security and cloud environments
Brand specific certifications will be considered an asset
Excellent customer service skills
Innovative thinker with the confidence to express your ideas in a supportive team environment
Flexible, open-minded, and creative
You enjoy a challenge and are not afraid of hard work
Willing to try new things
Effective communicator in both written and spoken English
Valid B driving license

What’s in it for you?

Excellent career growth and training opportunities
Safe work from home policy during Covid-19
A well-built team and co-operative work environment
Opportunity to work with brand new products and be a part of their development
Attractive remuneration package with growth evaluated and rewarded appropriately
Equal opportunities employer