Are you a dynamic individual with a passion for hardware support and warranties? Ready to elevate the customer service experience with a leading ICT company? If so, we have a fantastic opportunity for a Technical Support (Client). Interested? Ceek would love to hear from you!

What's expected of you?

Diagnose and resolve issues with PC and laptops, and troubleshoot Windows, Mac and Linux main stream platforms
Manage hardware repairs for servers, desktops, and laptops
Facilitate the Dell Warranty process, ensure the timely ordering of spares and warranty parts, and manage supplier warranty returns
Ensure a sufficient inventory of spares is maintained in the stock, and coordinate the replacement parts with the Customer Services Manager
Deploy, set up, and oversee Veeam and Dell backup solutions
Supervise customer solutions through tools like vRealize, Nagios, or Veeam One
Collaborate with customers on vendor notifications and patches coordination
Follow up with clients to verify the full functionality of their IT systems post-troubleshooting
Properly log all issues and address client concerns remotely through various channels, including phone, email, chat, or other communication methods
Monitor and oversee issues until resolution, adhering to agreed-upon time limits
Utilize the Raiseaticket helpdesk or comparable tools for ticket and/or case management
Cultivate strong relationships with both customers and suppliers
Any other duties as may be required from time to time

What are you expected to bring?

3-5 years of experience in a comparable role
Proficient in Dell (or other vendor) technologies, with expertise in storage or hardware appliances
Knowledge of virtualized environments, particularly VMWare, backup solutions, networking, Windows Server, and Linux server operating systems is advantageous
Possession of a Bachelor’s degree in IT or relevant brand certifications is as an asset
Demonstrated strong troubleshooting and analytical skills
Effective communication skills in both written and spoken English
A flexible, open-minded, and creative individual who thrives on challenges
A professional approach in managing customer relationships, addressing their requests in a prompt and considerate manner

What's in it for you?

Competitive salary package
Excellent career prospects and career development opportunities
Company benefits & discounts
Friendly & dynamic working environment

We are already interviewing for this position, so don’t miss this great opportunity to be part of a team that values you and your contribution to the company. Contact us today and join the team!