System Support Executive

Do you relish managing IT-related situations in the workplace? Our client, a large transport company, is looking for a System Support Executive to join its team. If you want to take your career to the next level, Ceek would love to hear from you.

What is expected of you?

• Support users with Hardware and Software problems
• Support backup and maintenance operations by performing administrative activities as directed by the IT department
• Maintain an inventory of IT hardware and communication resources
• Support backup and maintenance operations by performing administrative activities as directed by the IT department
• Actively promote technology throughout the organisation and give training for internal users' applications and tools
• Responsible for all aspects of IT onboarding and offboarding, including Active Directory configuration, application access control, email, and computer profiles.
• Ensure that security tools placed on computer systems are set and kept up to date in accordance with IT standards
• Responsible for testing, installation, configuration, and ongoing maintenance of new and existing computers, printers, technology devices and applications
• Maintaining and configuring the call center, control room, and office telephone systems, as well as ensuring that communication tools are available and configured effectively
• Upgrade existing computer systems by identifying, recommending, and implementing updates
• Collaborate with and escalate issues to partners and suppliers as required
• Assisting the project and telematics teams in meeting departmental objectives
• Provide knowledge transfer to other team members – this could take the form of on-the-job assistance
• Ensuring that all department personnel are trained and informed about the technologies and procedures of the department

What are you expected to bring?

• Bachelors’ Degree in computer science or equivalent
• Microsoft Certifications will be considered an asset
• Two years’ working experience in IT Technical Support on Windows Operating Systems including client/ Server applications
• Experience working with SharePoint and other Office 365 products
• Basic knowledge of networking, e.g. TCP/IP, WAN/LAN
• Knowledge of SQL Server
• Ability to manage and prioritise workloads effectively
• Strong problem-solving and communication skills
• Good administrative skills and attention to detail
• The ability to work with minimal supervision and as part of a team

What’s in it for you?

• Friendly, collaborative working environment
• Competitive remuneration package
• The chance to develop and hone your skills with a large company