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Do you thrive in a challenging environment? Are you a goal-oriented and have excellent IT skills? If so, a renowned organisation within the financial services industry is seeking to recruit a Service and Support Officer to join their dynamic team!

What is expected of you?

Manage to prepare, configure, and install ICT systems
Monitor and maintain ICT equipment
Troubleshoot the systems and hardware faults
Supervise Service Desk support and resolve issues
Oversee user training and guidance
Prepare relevant document and reports
Assist the Systems Administrators

What are you expected to bring?

A solid academic background in ICT
A certification in MCSA and CCNA will be considered an asset
Working experience in MS Active Directory, MS Windows Operating Systems, MS Office 365 Suite, Telephony Systems, Computer Hardware, Wired & Wireless Networks, Structured Cabling, Printing and Multifunction Machines
Must be fluent in the English language
Strong business orientation with a great knowledge in the IT industry
Excellent communication skills in both written and verbal
Ability to understand the needs of non-technical internal and external clients
Knowledge of IT Service Management standards and procedures.
Possess strong analytical and problem-solving skills
Be able to work on own initiative with great attention to detail and can work under pressure

What’s in it for you?

Pleasant working environment
Competitive remuneration package
A challenging job opportunity