IT Support Engineer (Junior)

Join our client's dynamic team as an IT Support Engineer! Reporting directly to the Head of IT, this role offers the exciting opportunity to maintain and support existing IT systems while ensuring seamless operations for all users within our corporate group. The ideal candidate will excel in accurately managing IT assets, overseeing procurement, and coordinating with external vendors. Additionally, you will contribute to the strategic planning of new IT systems, both for internal operations and production needs. Don't miss this chance to be part of this innovative IT solutions team!


What's expected of you?

  • Installing and configuring computer hardware, operating systems, and applications.
  • Monitoring and maintaining computer systems and networks.
  • Assisting staff or clients through face-to-face or telephone interactions to set up systems or resolve issues.
  • Troubleshooting system and network problems, diagnosing and resolving hardware/software faults, and replacing parts as required.
  • Providing support, including creating procedural documentation and generating relevant reports.
  • Supporting the rollout of new applications.
  • Handling the onboarding and offboarding of users.
  • Continuously working on tasks until completion, or referring them to third parties if necessary.
  • Coordinating with the team leader to ensure timely resolution of reported issues.
  • Building strong working relationships with the bank’s users, IT engineers, department managers, software developers, and HR.
  • Conducting general maintenance related to the IT infrastructure.

What are you expected to bring?

  • Knowledge of Windows Servers: 2016, 2019, and 2022
  • Experience in Windows Operating Systems: 10 and 11
  • Microsoft Active Directory working experience or knowledge
  • Office 365 Cloud Services
  • Problem-solving & Decision-making skills
  • Teamwork proficiency
  • Excellent verbal communication skills for fostering a positive support environment
  • Good written and verbal communication skills

What's in it for you?

  • Healthcare and well-being schemes
  • Career growth and training opportunities
  • Regular team-building events
  • A fully equipped office
  • Market-based salary
  • Performance-based bonus

Seize this outstanding opportunity! Connect with us today, and we'll provide you with all the details you need to make the most of it!