IT Helpdesk Support Officer

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Join our client's dynamic team as a proactive IT Helpdesk Support Officer. This is your chance to be part of a company experiencing exciting growth! In this role, you'll provide essential technical support and help keep the organization's tech running smoothly. Explore diverse technologies and collaborate across business units – send your application to us at Ceek!


What is expected of you?

  • Maintain work quality within agreed levels and in compliance with the IT department's protocols and procedures
  • Assist in the setup, diagnosis, and maintenance of IT equipment, network components, and other IT systems as needed, in alignment with IT policies and procedures
  • Report technical issues and solutions for future reference
  • Manage and maintain the IT's inventory, including desktops, laptops, printers, copiers, desk phones, mobile devices, and other equipment
  • Handle incidents and service requests through JIRA service desk
  • Assist in the assessment, acquisition, and deployment of IT hardware and software
  • Provide fundamental training to end-users as required
  • Resolve support inquiries and escalate when necessary
  • Keep documentation and inventories up-to-date
  • Identify opportunities for system improvements and potential changes
  • Undertake any additional duties as requested from time to time


What are you expected to bring?

  • A minimum of 2 years' experience in a similar role
  • Possess a CompTIA A+ certification or equivalent
  • A solid grasp of network protocols and technologies
  • Proficiency in Active Directory and Office 365
  • Familiarity with video conferencing and IP Telephony
  • Aptitude for troubleshooting technical issues
  • Ability to work effectively in both team settings and independently
  • Excellent communication skills in English


What’s in it for you?

  • Competitive salary
  • Opportunity for career progression
  • Work in a positive and vibrant work culture


Interested? Don't wait! Send us your application now to dive deeper into this amazing opportunity!