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IT Desktop Support Technician

Do you have strong analytical and organizational skills, ability to multitask and work across a broad range of technologies. Can you work on your own initiative and as a team player.  Then we at Ceek would love to hear from you….

What is expected of you?

  • Provide 1st level support to all staff as required

  • Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines

  • Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures

  • Document technical issues and solutions for future requirements

  • Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory

  • Manage incidents and service requests through JIRA service desk

  • Assist in the evaluation, purchasing and installation of IT hardware and software

  • Provide basic training to end-users when necessary

  • Resolve support requests and escalate when necessary

  • Maintain and update documentation and inventories as required

  • Identify potential changes and system improvements

  • Perform any further duties as may be required by the company from time to time

 

What are you expected to bring?

  • A minimum of 2 years experience in a similar role

  • General understanding of network protocols and technologies

  • CompTIA A+ certification or equivalent

  • Working knowledge of Active Directory and Office 365

  • Knowledge of video conferencing an IP Telephony

  • Ability to solving technical problems

  • Being able to work within a team as well as working on own initiative

  • Good command of English

What's in it for you?

  • Attractive salary

  • Career Progression 

  • Good Benefits