Do you have strong analytical and organizational skills, ability to multitask and work across a broad range of technologies. Can you work on your own initiative and as a team player. Then we at Ceek would love to hear from you….
What is expected of you?
Provide 1st level support to all staff as required
Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines
Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures
Document technical issues and solutions for future requirements
Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory
Manage incidents and service requests through JIRA service desk
Assist in the evaluation, purchasing and installation of IT hardware and software
Provide basic training to end-users when necessary
Resolve support requests and escalate when necessary
Maintain and update documentation and inventories as required
Identify potential changes and system improvements
Perform any further duties as may be required by the company from time to time
What are you expected to bring?
A minimum of 2 years experience in a similar role
General understanding of network protocols and technologies
CompTIA A+ certification or equivalent
Working knowledge of Active Directory and Office 365
Knowledge of video conferencing an IP Telephony
Ability to solving technical problems
Being able to work within a team as well as working on own initiative
Good command of English
What's in it for you?