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Head of Client Relations

Have you got experience in client relations and interested to join a growing Fintech company? We are looking for a Head of Client Relations to join a dynamic multicultural team here in Malta. If you fit the bill, Ceek would love to hear from you!

 

What’s expected of you?

  • Lead, manage, and train the Client Relations Department team 
  • Develop and implement procedures and manuals to ensure a standardised workflow
  • Oversee that procedures are performed in accordance with the above
  • Set strategy and targets for client portfolio growth
  • Prepare reports on the department’s and clients’ performance 
  • Collaborate with various departments to identify improvements, recommend solutions, and refer items to higher management as appropriate 

 

What are you expected to bring?

  • Higher education in Finance, Economics, Banking, or similar area would be an asset
  • 3 years’ experience in corporate client bank account opening, or a similar role
  • 2 years’ experience in a management position leading a team
  • Excellent English (verbal/written), knowledge of Russian or other languages would be an asset
  • Sound knowledge of Microsoft Office
  • Good time management and analytical skills
  • Able to work in a team and independently
  • Must be eligible to work in the EU

 

What’s in it for you?

  • Multicultural and dynamic working environment   
  • Flexible working hours
  • Excellent career growth