Front Office Receptionist

Do you thrive on being a welcoming face providing a good lasting impression to guests and overseas travelers? One of Malta’s prestigious hotels is looking for a Front Office Receptionist to join their team. If you are highly organized and detail orientated, Ceek would love to hear from you.

What is expected of you?

• Communicates with guests and enquires about the quality of their stay, listens to their responses, and determines what corrective action is required
• Greets all guests on arrival
• Promotes hotel outlets and upsells to increase room sales and revenue for the hotel
• Registers guests and obtains relevant credit approval
• Issues key cards and respects the privacy of guests
• Perform cashier duties, including guest check-ins and check-outs, payments, and foreign currency exchange
• Maintain the PABX System and any other audio, visual and transmitting equipment
• Respond to phone inquiries in a timely, straightforward, and professional manner
• Maintains workplace safety and is familiar with fire precautions and evacuation protocols
• Any other duties as designated by your supervisor

What are you expected to bring?

• Minimum 2 years experience in a similar role, or in customer service
• Good interpersonal skills and ability to make connections with guests
• Great organizational skills and be detail-oriented
• Amazing communication abilities
• Experience using booking software is preferred
• Good English-speaking skills

What’s in it for you?

• Excellent working environment
• Competitive remuneration package
• The opportunity to interact with many different people from across the world