Are you looking for an opportunity to join a growing ICT company based in Malta and become part of its success? Our client is looking for an Enterprise Support Specialist, to join their team and provide specialist support to their clients. The selected candidate will be responsible for providing a comprehensive IT service with a focus on customer satisfaction. Sounds interesting? We at Ceek would love to hear from you!

What's expected of you?

Implement and maintain the design and optimization of our clients' ICT server/storage infrastructure, networks, and software systems
Stay updated on the latest Server and Storage Enterprise technologies to effectively deploy and support solutions for our clients
Support the Business Development team in pre-sales activities, including Technical Sales presentations, Demonstrations, and System Design & Sizing
Take charge as the primary lead during project implementation, managing Project management and intra-team coordination
Act as the primary support contact throughout the contract duration
Offer hands-on system maintenance, system administration, and operational support for Server and Storage Solutions
Conduct analysis on the capacity, availability, and performance of servers and storage, providing recommendations
Maintain close communication with customers throughout the support contract, identifying new upsell opportunities, system improvements, and necessary upgrades
Provide hands-on system maintenance, system administration, and operational support for Vmware ESXi, Linux, and Microsoft Windows operating systems in Server and Storage Solutions
Offer support for Vmware, Veeam, and Dell Enterprise Solutions
Coordinate vendor notifications and patches, prioritize and manage multiple issues concurrently
Resolve client issues remotely through various channels such as phone, email, chat, etc
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Utilize Raiseaticket helpdesk or similar tools to handle tickets and cases
Track issues through to resolution within agreed time limits
Research and assess new technologies while obtaining industry certifications

What are you expected to bring?

At least 5 years of experience in a comparable role
Proficient in Dell (or other vendor) technologies, with expertise in storage or hardware appliances
Knowledge of virtualized environments, particularly VMWare, backup solutions, networking, Windows Server, and Linux server operating systems is advantageous
Possession of a Bachelor’s degree in IT or relevant brand certifications is as an asset
Demonstrated strong troubleshooting and analytical skills
Effective communication skills in both written and spoken English
A flexible, open-minded, and creative individual who thrives on challenges
Exhibits a professional approach in managing customer relationships, addressing their requests in a prompt and considerate manner

What's in it for you?

Competitive salary
Great team culture
Opportunities for certifications and training
Benefits such as Medical Insurance

We are already reviewing applications for this position, so don't wait! Get in touch now to find out more and start your career as an Enterprise Support Specialist!