Enterprise Support Specialist

Are you looking for an opportunity to join a growing ICT company based in Malta and become part of its success? Our client is looking for an Enterprise Support Specialist, to join their team and provide specialist support to their clients. The selected candidate will be responsible for providing a comprehensive IT service with a focus on customer satisfaction. Sounds interesting? We at Ceek would love to hear from you!

What's expected of you?

• Implement and maintain the design and optimization of our clients' ICT server/storage infrastructure, networks, and software systems
• Stay updated on the latest Server and Storage Enterprise technologies to effectively deploy and support solutions for our clients
• Support the Business Development team in pre-sales activities, including Technical Sales presentations, Demonstrations, and System Design & Sizing
• Take charge as the primary lead during project implementation, managing Project management and intra-team coordination
• Act as the primary support contact throughout the contract duration
• Offer hands-on system maintenance, system administration, and operational support for Server and Storage Solutions
• Conduct analysis on the capacity, availability, and performance of servers and storage, providing recommendations
• Maintain close communication with customers throughout the support contract, identifying new upsell opportunities, system improvements, and necessary upgrades
• Provide hands-on system maintenance, system administration, and operational support for Vmware ESXi, Linux, and Microsoft Windows operating systems in Server and Storage Solutions
• Offer support for Vmware, Veeam, and Dell Enterprise Solutions
• Coordinate vendor notifications and patches, prioritize and manage multiple issues concurrently
• Resolve client issues remotely through various channels such as phone, email, chat, etc
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Utilize Raiseaticket helpdesk or similar tools to handle tickets and cases
• Track issues through to resolution within agreed time limits
• Research and assess new technologies while obtaining industry certifications

What are you expected to bring?

• At least 5 years of experience in a comparable role
• Proficient in Dell (or other vendor) technologies, with expertise in storage or hardware appliances
• Knowledge of virtualized environments, particularly VMWare, backup solutions, networking, Windows Server, and Linux server operating systems is advantageous
• Possession of a Bachelor’s degree in IT or relevant brand certifications is as an asset
• Demonstrated strong troubleshooting and analytical skills
• Effective communication skills in both written and spoken English
• A flexible, open-minded, and creative individual who thrives on challenges
• Exhibits a professional approach in managing customer relationships, addressing their requests in a prompt and considerate manner

What's in it for you?

• Competitive salary
• Great team culture
• Opportunities for certifications and training
• Benefits such as Medical Insurance

We are already reviewing applications for this position, so don't wait! Get in touch now to find out more and start your career as an Enterprise Support Specialist!