Customer Support Agent (Dutch Speaking)

If you're passionate about iGaming and have a knack for providing exceptional customer service, we have just the role for you! Our client, a leading iGaming company, is looking for a skilled Customer Support Agent (Dutch Speaking) to join their dynamic team in Malta. This company offers fantastic benefits and the opportunity to work in a vibrant and exciting industry. Interested? We at Ceek would like to hear from you!

What's expected of you?

• Act as the key liaison between the online casino and Dutch players
• Deliver outstanding customer service to iGaming enthusiasts with professionalism and courtesy
• Manage customer inquiries and concerns through multiple channels, including email, chat, and phone
• Assist customers with product details, account management, and provide technical support and troubleshooting
• Address and resolve disputes, escalating issues when necessary
• Work closely with various teams and stakeholders to ensure a top-tier player experience
• Stay informed about the latest products, promotions, and regulatory updates within the industry

What are you expected to bring?

• Native Dutch and English proficiency are a must
• Willingness to work shifts, including weekdays and weekends
• Strong written and verbal communication skills
• A customer-focused approach, displaying professionalism and empathy
• Ability to multitask effectively, adapt quickly to a fast-paced environment, and collaborate well within a team
• Outstanding interpersonal skills

What's in it for you?

• Competitive salary with an additional night shift allowance
• Employee benefits, including pension contribution, access to training programs, and Friday drinks amongst other fantastic perks
• Hybrid working option and an allowance for remote working
• Relocation package available

We are already interviewing for this role, and the client's interviews start next week. If you have what it takes to excel in this exciting position, apply now!