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Customer Success Manager

Are you technically minded and enjoy working closely with clients to assist them in getting the full potential from their software? Would you like to work in a growing and dynamic company in Malta? If so, we are seeking to recruit a Customer Service Manager to join our client’s team. If you are looking for a new challenge, we at Ceek would love to hear from you!

What is expected of you?

  • Manage various tasks such as customers’ training, health checks, etc
  • Handle the on-boarding and settling processes
  • Analyze customers’ needs and prepare feedbacks
  • Set and manage customer expectations
  • Solve software issues when needed
  • Provide insights on client-to-business interactions
  • Encourage up-sells and cross-sells

 

What are you expected to bring?

  • Previous experience in CSM and software support, especially SaaS, is preferred
  • Excellent communication skills both verbal and written in English
  • Strong interpersonal skills
  • Background in a management or administrative role within the education field would be considered an asset
  • Be self-motivated and flexible
  • Great multi-tasking skills coupled with project planning experiences
  • Proficient in Microsoft Office

 

What’s in it for you?

  • Competitive salary package
  • Career-progression opportunities