Are you technically minded and enjoy working closely with clients to assist them in getting the full potential from their software? Would you like to work in a growing and dynamic company in Malta? If so, we are seeking to recruit a Customer Service Manager to join our client’s team. If you are looking for a new challenge, we at Ceek would love to hear from you!

What is expected of you?

Manage various tasks such as customers’ training, health checks, etc
Handle the on-boarding and settling processes
Analyze customers’ needs and prepare feedbacks
Set and manage customer expectations
Solve software issues when needed
Provide insights on client-to-business interactions
Encourage up-sells and cross-sells

What are you expected to bring?

Previous experience in CSM and software support, especially SaaS, is preferred
Excellent communication skills both verbal and written in English
Strong interpersonal skills
Background in a management or administrative role within the education field would be considered an asset
Be self-motivated and flexible
Great multi-tasking skills coupled with project planning experiences
Proficient in Microsoft Office

What’s in it for you?

Competitive salary package
Career-progression opportunities

Customer Success Manager