Are you passionate about delivering exceptional customer experiences? At CeekTalent, we're seeking a Customer Care Agent to handle inquiries, resolve issues, and ensure customer satisfaction while representing our clients’ brands. You'll also support service improvements, communication processes, and other key customer care initiatives.

What's expected of you?

Responding to customer queries via phone calls
Handling customer messages across various channels, including Facebook, web, and email
Addressing complaints professionally and courteously
Logging complaints in the internal system and escalating to the appropriate departments when needed
Adhering to average call handling time and meeting quality standards
Acting as a backup receptionist when required
Working on a shift basis
Performing any other duties related to the role as needed based on business requirements

What are you expected to bring?

Excellent communication skills in both Maltese and English (written and verbal)
Proficient in Microsoft Office Suite, including MS Excel and MS Word
O-level standard of education
Positive, proactive attitude
Flexible and willing to work shifts
Eager to learn and adapt
Strong team player with the ability to work independently when needed
High attention to detail and accuracy in work
Creative problem-solving skills and a commitment to exceeding customer expectations

What's in it for you?

A collaborative and supportive work environment
Opportunities for career growth and skill development
Competitive salary

Ready for your next Customer Care opportunity? The Customer Care agent position could be exactly what you're looking for! Apply today at Ceektalent!