Are you a dynamic leader with a passion for driving success? Do you have a proven track record of leading teams in the fast-paced financial services industry? If so, our client, a leading payment services provider, is seeking a visionary Chief Operations Officer to elevate their operations to the next level. This is a rare opportunity to make a significant impact within an innovative company. If you're ready to take on this exciting challenge, we at Ceek want to hear from you!

What is expected of you?

Lead the payments and cards operations team, setting targets, monitoring KPIs, and conducting performance reviews to ensure high-quality support and meet service level agreements
Develop, implement, and refine operational strategies and processes to improve efficiency and effectiveness
Oversee the payment processing lifecycle, including settlements, chargebacks, reconciliations, and daily payment reconciliations with banks and systems
Identify and implement improvements to streamline processes, increase efficiency, and enhance productivity
Manage relationships with banks, partners, and vendors to ensure smooth operations and strategic alignment
Resolve payment and card operational issues, ensuring timely handling of exceptions
Build and maintain stakeholder relationships to explore new operational strategies and solutions
Lead new projects to improve operational efficiency and effectiveness
Provide leadership, coaching, and training to foster team development and continuous improvement
Ensure compliance with legal, regulatory, and internal guidelines across all processes
Collaborate with internal teams to promote operational excellence across the organisation

What are you expected to bring?

Minimum of 10 years of leadership experience in operations, preferably within the financial services sector
Proven success in change management and scaling operations effectively
Strong knowledge of payment and card processing mechanisms, industry best practices, and digital payment trends
Proficient in reconciling transactions between payment systems, card systems, and bank statements
Deep understanding of international payment regulations and compliance standards, including SEPA and SWIFT
Skilled in developing and implementing new policies and procedures to adapt to business and regulatory changes
Exceptional analytical, leadership, and management skills with a track record of motivating and guiding teams
Capable of thriving in high-pressure environments while maintaining a proactive and positive attitude
Independent, resourceful, and able to work both autonomously and collaboratively within a team
Excellent communication skills, able to clearly articulate complex concepts in both written and verbal formats

What’s in it for you?

Dynamic and multi-cultural environment
The opportunity to be part of a global firm
Attractive remuneration package
Other benefits are offered

Don’t miss the chance to lead a forward-thinking team in a leading company! Don’t wait… apply today and step into the future of financial services!