Assistant Hotel Manager

Do you boast experience in the world of hospitality and thrive on creating unforgettable guest moments? Elevate your career journey with a premier Hotel's Group on the hunt for an enthusiastic Assistant Hotel Manager. Join a vibrant team, where your role as an Assistant Hotel Manager will be pivotal for the Hotel’s daily operations. If this sounds interesting for you, we at Ceek look forward to hearing from you!

What is expected of you?

• Co-manage daily operations with the Hotel Manager, enforcing hotel policies and procedures
• Delegate to HODs, ensuring excellence in their performance and overall operations
• Monitor and respond to guest feedback on platforms like TripAdvisor and OTA sites, targeting a minimum 9.0 rating
• Set targets, KPIs, schedules, and policies for efficiency and guest delight
• Nurture teamwork and motivation through open communication among staff
• Enforce health and safety regulations for guest and employee security
• Provide regular sales, productivity, and operational reports to management
• Lead operations meetings and briefings in the Hotel Manager's absence
• Ensure strict adherence to standards and SOPs for seamless operations
• Align goals with the Group’s brand for collective success
• Foster owner loyalty through clear communication and solid results
• Assist the Hotel Manager in key property initiatives and projects
• Develop managers and high-potential employees through development plans
• Elevate service quality and sustain high customer satisfaction
• Any other day-to-day duties as may be required

What are you expected to bring?

• Previous experience in food and beverage management within multi-outlet environments
• Exceptional communication skills in English, paired with attentive listening abilities
• Ability to work under pressure, excelling in fast-paced settings
• Great organizational prowess, ability to prioritise, and problem-solving skills with unwavering attention to detail
• A mature, affable team player with outstanding interpersonal finesse
• Proficient in a range of software (MS Office, restaurant management tools, POS systems)
• Be up-to-date with hospitality trends and industry best practices
• Customer-centric mindset committed to delivering standout service

What’s in it for you?

• Work in a dynamic and multicultural environment
• Competitive salary and benefits
• Opportunities for career progression

Interested yet? Hurry up and send us your application to hear more about this fantastic opportunity!